Field Support Specialist - Concord, Canada - Mirion Technologies (Canberra CA) Ltd

Description

• Perform handson equipment troubleshooting and repair in the field and in the Concord factory, as applicable.
• Provide customer support in the installation, modification, training, consulting, and repair of complex computer based nuclear research instrumentation.
• Provide engineering and consulting support for nuclear power plants, laboratories, educational and homeland security customers.
• Training the end user on the basics of operation and routine maintenance.
• Provide customer with information on the theory of operation, design, and disassembly, as well as handling common and complex diagnoses and troubleshoots of the various products.
• Conduct training presentations, product demonstrations, and handson instruction.
• Maintain good customer relations and customer satisfaction by serving as the company liaison on administrative and technical matters for assigned projects.
• Complete and maintain detailed records of all technical problems using the company's database.
• Support the product improvement lifecycle with objective evidence of product performance in the field.
• Responsible for regional business development efforts in coordination with other team members to secure new support contracts and other growth opportunities.
• Create, maintain and update technical literature on the platform.
• Support internal departments as requested within the service function.
• Perform other duties as assigned.
• Work as an Internal Service Tech for the site products.
• Handle direct customer questions which fall under the normal scope of the Service Tech role.
• Participate in technical requirement reviews for site orders.
• Work with Project Management & Engineering with regards to technical issues.
• Take on inquiries that go to Manufacturing Engineering & Engineering departments service requirements/questions.
• Responsible for the field installation instructions such as Upgrades to RTM860 and other monitors.
• Write service bulletins with guidance from Engineering or Production.
• Perform other duties as assigned.

• Minimum 1 to 3 years of experience servicing in a highly technical environment or related industry.
• College/Post-Secondary Degree in Electronics, Nuclear Engineering or equivalent.
• Must have technical acumen preferably in Electronics, Mechanical or Science/Physics background.
• Ability to conduct presentations.
• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
• Good listening skills.
• Strong interpersonal, organizational skills along with strong analytical and problemsolving abilities.
• Strong computer skills in a Windows environment and Microsoft Office.
• Ability to read and understand technical drawings.
• Welldisciplined, selfstarter with an enthusiastic and entrepreneurial spirit.
• Logical and analytical in approaching solutions to complex problems.
• Exceptional time management skill.
• Able to build and maintain relationships with corporate departments and customers.
• Able to work efficiently as a part of a team as well as independently.

• SAP.
• Thorough knowledge and proficiency of Mirion Technologies products and software.
• Knowledge and experience in Nuclear Physics and Radiation Principles.
• 1 to 3 years of experience in a technical/customer service position involving complex system troubleshooting and resolution at modular and/or component level.
• Basic knowledge of Autodesk tools.
• Electronic and mechanical components background is an asset.
• Must have a valid driver's license.

• 1 to 3 years of experience in a technical/customer service position involving complex system troubleshooting and resolution at modular and/or component level.