Os & D Coordinator - Lachine, Canada - Day & Ross

Day & Ross

Verified Company

Lachine, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Day & Ross, you'll go far.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has become one of the largest transportation companies in Canada.

With more than 8,000 employees, drivers, and owner operators, we're a major player in cross-border and LTL/TL transportation, offering a diverse portfolio of transport and logistics solutions across North America.

For over a decade, we've been recognized as one of Canada's Best Managed Companies, and we were named a Top Company for Women to Work for in Transportation in 2018 and 2019.

Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role
OS&D Coordinator

Full-time

Lachine, QC

The OS&D Coordinator is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts.

The focus of this role is to reduce OS&D claims to "Zero".

How You'll Help:

Resolution of OS&D (Over, Short or Damaged Freight) within applicable terminal operation.
Trace shipments as requested by customers, through computer system documentation review.
Provide information on whereabouts of goods, manifesting for line haul.
Create tracker ticket, following up with drivers for required information.
Follow up daily on tickets until they have been closed.
Perform customer service function, settle problems and inquiries.
Fulfill document requests, and adjustments/rebills as required.
Inspect OS&D area twice each day. Maintain in neat organized fashion.
Maintain two (2) sections, refusals and OWB (freight that has no identification).
Maintain a daily dock inventory spreadsheet, allowing visibility and management of volume of claims.

Your Skills and Experience:

Minimum of secondary education, with preference of postsecondary education (general stream), or a combination of education and experience.
Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.
Communication skills advanced
Computer skills accuracy, MS products, AS400, web based programs
Demonstrated customer relationship skills
Strong conflict resolution skills
Able to work deadlines in high transactional environment
Ability to champion business needs in a collaborative manner to colleagues
Results focused
Able to work with little supervision
Bilingual in French and English required

_As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. _

Job Types:
Full-time, Permanent

Benefits: