Operations Manager - Richmond, Canada - Air France KLM

Air France KLM
Air France KLM
Verified Company
Richmond, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
The Operations Manager must ensure Operational integrity by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force (e

g:
CHM, GHM, GOM and SSM).


In line with Group guidelines and standard of quality, manages activities of local Operations in order to ensure optimal utilization of aircrafts cargo and trucks capacity at the lowest cost contributing to customer satisfaction and maximization of load factor.


The Operations Manager is the representative of Operations in the station and is responsible for maintaining a constant communication with Sales and Distribution, Customer Service, Local Authorities and vendor/handling companies under contract to Cargo and Ground Operations.

The Operations Manager, if applicable, is also responsible for Load Control activities and the Operations Manager will be required to assist other stations in Load Control activities if necessary.


1. Cargo handling management

  • Export flow: Guarantees buildup plan instructions for all flights related to his station(s)/market, based on the final booking list, which will comply with all legal and procedural regulations

Elements are:
Loading instructions for special loads like heavy and big shipments;
Ensuring clear and on time instruction to third parties in the specified loading and build-up.
Initiate and/or control the design and the implementation of local procedures, if local circumstances require so.

  • Import flow :Organizes arrival manifest's review for irregularities prior to flight arrival, problems' anticipation and instructions of third party on necessary actions to alleviate or minimize consequences.
Organizes future flights' preview for potential conflicts, especially for cargo planned from another station.

  • Trucking :Organizes and steers local trucking operations

2. Capacity Management

  • Coordinates and optimizes flight capacity vs. cargo demand.
  • Organizes and controls last minute changes in cargo demand to optimize flight capacity.

3. Operational Integrity / Procedural Compliance

  • Operating carriers (AF KL MP) have a set of operational procedures which comply with all legal and procedural regulations, taking into account specific local situations as documented in My Edoc.

Ensures and controls local compliance of the operational procedures contained in the Minimaq, CHM, GHM, GOM, SMM and CSP's and specific instructions as per My E-doc.


Where local situations require deviation, develops and implements in conjunction with Regional Operations Manager / Regional Director and / or Area Operations Director's / RAOM, clear guidelines and procedures.

Ensures Safety Management systems (SMS), as deployed by the Operating Carrier, are used like audits, Station surveys, etc...
Ensures station information for Operations as published by various means like Minimaq, INF, DRS and SIS (MP Station Information System)
Ensures handling staff are trained according to AF/KL/MP regulation standards
Ensures compliance with airlines AOC
Ensures implementation of new tools - Stamp, AFLS etc.


4. SMS/ Quality Control and Supplier Management

  • Ensures to monitor SMS indicators, analyse events and define action plans.
  • Reports events and review SMS performance internally and externally with third party handling company.
  • Organizes actions taken on all reported deviations by the specified responsible party.
  • Elements of the above are:Monitors staff / GHA and equipment to achieve all quality targets and to execute all working procedures required on a pershipment and flight level.
Takes local actions to correct any deviations or discrepancies and report to AODs and Market Managers.
Guarantees all tracking/tracing (local) monitoring requests are actioned and ensures accurate and timely response by third-party handling company.
Prepares procedural gap analysis for review meeting with third parties involved

Performs, as per Minimaq with suppliers (GHA, trucking companies), regular review meetings for analysing and taking actions against deviations and discrepancies including C2K quality reporting system.


5. Engineering of Local Production Elements

  • Ensures third parties act according to instructions as set by relevant and specified AF/KL Cargo departments.
  • Ensures instructions from ROAM / AOD that require the thirdparty to produce/source valueadded services are organized within the scope of the authority of the thirdparty.

6. Communication

  • Messages with regard to individual shipments, flights and other events must be sent correctly, on time and according to predefined procedures to relevant and specified parties.

Elements are:

  • Initiates the design, implementation and working procedures for communications between warehouse thirdparty and Ground Operations as per SLA's. Guarantee that actions are taken to ensure, all messaging by third party as specified or otherwise agreed, are executed in a timely
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