guest service supervisor - Québec City, Canada - Hôtel Le Germain Québec

    Hôtel Le Germain Québec
    Hôtel Le Germain Québec Québec City, Canada

    3 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: French
    • Hours: 30 to 40 hours per week
    • Education: College/CEGEP
    • Experience: 2 years to less than 3 years
    • Work setting

    • Hotel, motel, resort
    • Tasks

    • Perform same duties as workers supervised
    • Assist clients/guests with special needs
    • Co-ordinate, assign and review work
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Hire and train staff in job duties, safety procedures and company policies
    • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
    • Resolve work-related problems and prepare and submit progress and other reports
    • Provide staff training
    • Make transportation and accommodation reservations using computerized reservation and ticketing system
    • Supervision

    • Staff in various areas of responsibility
    • Area of specialization

    • Hotel and catering industry
    • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Large workload
    • Standing for extended periods
    • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Initiative
    • Interpersonal awareness
    • Judgement
    • Organized
    • Team player
    • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • What is your current field of study?
    • What is your current level of study?
    • Health benefits

    • Dental plan
    • Disability benefits
    • Health care plan
    • Paramedical services coverage
    • Other benefits

    • Other benefits