Leader, Language Services Program - Surrey, Canada - Fraser Health

Fraser Health
Fraser Health
Verified Company
Surrey, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.

Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision:
Better health, best in health care.


Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents.

We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work.

Work hard and have fun while you do it.

Curious to learn what it's like to work here? Like us on

LinkedIn (fraserhealthcareers) for first-hand employee insights.


Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director, Equity, Diversity & Inclusion (EDI) and Language Services, the Leader, in collaboration with stakeholders and internal Fraser Health departments, is responsible for the delivery of language services within the region.

Ensures the development and monitoring of interpreter and translator contract agreements, and develops and implements specific language and EDI related projects, including but not limited to cultural brokering, volunteer resources, programming initiatives and related projects.

The leader also develops and oversees the implementation of pilot projects that support activities to improve FH's language services and negotiates for new funding and services on behalf of the health authority.


Accountable to develop, implement and conduct a comprehensive evaluation of language services across the region; provides leadership, direction and management to department staff/team members and key external stakeholders.

Responsible to provide coordinative, organizational and budgetary support to ensure/maintain quality of interpreter services within FH, including evaluation and policy-making of language services.

Provides facilitation, coaching, and support to the department in development, monitoring, and analysis of key performance indicators.


Responsibilities:


  • Manages the daytoday operations of Language Services by addressing any emerging issues, overseeing the timely delivery of quality language services, and planning for and managing resources to meet current and future work volumes.
  • Creates and implements strategic partnership framework in collaboration with key internal and external stakeholders that identifies and responds to meeting the language needs of specific health service areas (HSAs).
  • Supervises designated staff by performing a variety of duties such as interviewing and making selection decisions, conducting performance reviews and addressing performance issues through intervention or coaching as required. Investigates staff issues and, where necessary, initiates disciplinary action. Identifies development and training opportunities for staff and conducts related training and orientation requirements for department staff.
  • Communicates to FH Diversity Services, FH Executive and/or FH facility Directors/Program Managers which utilize Interpreter Services, any current/ongoing issues, concerns and developments related to the provision of interpreter services.
  • Develops policies and procedures for processing language service requests, and ensures that language services meet best practice guidelines in partnership with the FHA leadership team. Identifies gaps in service, develops new processes/protocols and implements and communicates changes throughout FH.
  • Leads the implementation of change initiatives related to integrating Languages Services across Fraser Health. Assesses the potential and/or actual impact on the practice environment as well as the potential risks to patient outcomes.
  • Provides overview of budget status and upcoming changes; monitors and evaluates the quality of interpreter services within FH, and provides input to policymaking within Fraser Health to meet the needs of patients, residents, clients, families and staff.
  • Develops and maintains collaborative and service relationships with health service area leaders, community servic
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