Account Managers - Burnaby, Canada - ClearDent

ClearDent

Verified Company

Burnaby, Canada

1 day ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary
ClearDent is a dental practice management software company.

We provide industry-certified technology and digital tools to dentists that streamline processes and practice operations, enabling them to focus on patient care.

At ClearDent, we operate with the purpose of elevating oral healthcare technology for the wellbeing of all patients.

We are looking for a super driven, highly motivated self-starter who's inspired by technology with a thirst to sell and win Does this sound like you? Then this could be the role for you.

We love to help and see our customers realize success through our integral approach to sales, through education our customers learn how to become more profitable and efficient through our world class digital platform.

The Account Manager is responsible for sales and relationship management of ClearDent's existing customers within the assigned territory.

This role operates as the lead point of contact for all matters specific to their accounts and acts as an interface between Customer Support and Customer Success.

The Account Manager is responsible for achieving annual sales targets for ClearDent's product stack of value-add solutions including, ClearConnect, ClearInsight, ClearVault, ClearDent Cloud upgrades and any authorized partner solutions.

Additional products include add-on licenses and professional services that are routinely requested during the customer life-cycle.

The Account Manager will work collaboratively with the Territory's Outbound Account Executive during promotional events such as Study Clubs, Tradeshows, webinars and seminars.

The Account Manager will periodically visit dental practices in the territory for customer service and sales-related duties such as lunch and learns and product demonstrations

Why Work With Us?

Competitive compensation package
Growth and career development opportunities
A flexible, fun environment that promotes healthy worklife balance

The Role
Revenue Generation

Oversee a portfolio of assigned customers and develop new business by:

Serving as the lead point of contact and accountable for all post-acquisition sales activities, such as upgrades, additional licenses, new subscriptions, and introduction of new modules and partner products.

Customer service and life cycle

Build and maintain strong, long-lasting client relationships by:

Utilizing effective customer service skills to identify the root of customer concerns and resolve those concerns by facilitating or escalating to appropriate departments
Being the knowledge contact that works with the customers assigned directly and manage their expectation, including, but not limited to product features, service scope, contractual obligations, and more

Administration

Manage a clean and organized pipeline of business opportunities by:

Other duties as may be required and assigned by the Manager

What You Bring

Minimum two years of software sales or dental sales experience preferred
Dental industry experience, preferably at reception or office manager level is an asset
Demonstrated success with solving problems and advocating for customers
Comfortable with technology, strong computer skills you will have to become familiar with a tech stack.
Excellent command of the English language
Excellent presentation, verbal and written communication skills
Strong attention to data integrity and management
Detail oriented
Post Secondary diploma or higher preferred
Previous use of Salesforce CRM is an asset
Alberta residence is an asset

Attributes

Efficient and organized, able to juggle various tasks.
Energetic, selfdirected and resultsoriented.
Natural curiosity and a desire to continually grow and develop
Comfortable working in a fast paced and dynamic environment
Team player with a positive, "cando" attitude, and willingness to work collaboratively.

Work Environment