Customer Service Representative - Winnipeg, Canada - CARSTAR Manitoba

CARSTAR Manitoba

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CARSTAR Manitoba is hiring We are currently seeking a customer service representative (CSR) to join our dynamic team on Henderson Highway in Winnipeg

As the first point of contact in the stores, the customer experience representative creates the first impression that customers and visitors will have when the call or walk in to our shops.

This person is responsible for creating an environment that promotes friendliness, and a high level of service.

Responsibilities:

Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Upkeep of overall cleanliness of the store/reception area
Booking in customers for repairs
Checking in/out customer vehicles
Opening new work orders
Insurance/MPI claims
Retail sales
Ordering parts
Posting invoices, labour times, and payments into computer
Keeping customers up to date with the repair process
Preclosing and closing work orders
Receive and enter payments into the system
Ensuring the deposit book logs are accurate and entered daily
Prepare bank deposits
Ensuring payroll is completed and submitted by the biweekly schedule
Make sure all jobs are closed for the end of the month
Assisting with cleaning vehicles for delivery
Assist Shop Manager with other tasks as requested

Qualifications:

Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work
Postsecondary education or equivalent experience in customer service
Comfortable working on the computer in numerous programs
Comfortable working on the phones
Experience with MPI policies and procedures considered an asset
Experience in the auto body industry an asset
Class 5 Drivers license
Highly organized
Detail orientated

Why Choose CARSTAR?: