Bilingual Client Services Representative - Winnipeg, Canada - Canada Life Assurance Company

Canada Life Assurance Company

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

This position is located in

Winnipeg.

What you will do

Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
Assist in ongoing maintenance of employee/member enrollment data
Assist with member reenrollment calls and enrollment work for outsourced clients
Living our values of Customer View; Integrity; Partnership; and Communities

What you will bring

Excellent verbal and written communication skills in both French and English
Superior Customer Service Skills
Excellent organizational and time management skills
Demonstrated Microsoft Office skills (Word, Excel, MS Teams)
Knowledge of Mainframe systems (i.e. PAS and EAS) or Finesse system would be considered an asset
Knowledge of GroupNet for Plan Administration and GroupNet Flex would be considered an asset
Group Insurance experience would be considered an asset

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

We are one of Canada's top 100 employers

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _

- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**LI-Hybrid