Time Management Team Leader - Québec, Canada - CGI

CGI

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management.

As part of a dynamic team, you will contribute to the success of local businesses We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and more than 55,000 customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
Worklife balance: a flexible weekday schedule.
Work environment recognized as one of the best in the Canada (Great Place to Work certified);
Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your jobrelated studies;
Career development supported by a professional development plan;
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
Benefits that fit your needs: Flexible insurance plan, telemedicine, and more

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today—one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings.

We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.

As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
You will help people and make a difference. You will bring a human touch to the relationship between clients and the company.

On a typical day, you will:

Coordinate the various operational activities related to the implementation of the new customer service and the implementation team versions, as well as the additional training requests within the time Management team;
Supervise and evaluate the personnel under your responsibility;
Organize and participate in the training and development of resources;
Ensure the establishment and maintenance of work processes allowing the optimization of the sector (ISO, service level, indicators, etc.);
Ensure the dissemination of information and facilitate meetings with team members;
Manage and evaluate the quality of services rendered;
Promote teamwork and resource development;
Represent the sector in various meetings or projects;
Participate in various operational meetings and get involved in various corporate projects;
Ensure the establishment and maintenance of work processes to optimize the sector;
Ensure a high quality service to our customers:
Disseminate communications relevant to the proper functioning of operations;
Participate in client meetings;
Anticipate events and fluctuations in work volume in order to prepare the team;
Ensure that the execution of the various tasks respects our service levels;
Manage customer complaints and claims;
Ensure the planning and training needs;
Provide secondlevel technical support for the time and attendance systems;
Ensure compliance of the solution with the technical team.

Required qualifications to be successful in this role

University degree (BAC) in administration or other combination of relevant education and experience or equivalent;
A minimum of two years supervisory experience;
Experience in the payroll field (an asset);
Experience in customer service (essential);
Strong aptitude for teamwork;
Ability to handle stress while maintaining a positive attitude;
Strong organizational and planning skills;
Good management of priorities and time;
Teamwork and communication skills;
Flexibility and ability to adapt to change;
Demonstrate initiative;
Ability to work with Microsoft Office tools.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

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