customer experience specialist - Brampton - beBeeTechnicalSupport

    beBeeTechnicalSupport
    beBeeTechnicalSupport Brampton

    2 weeks ago

    $45,000 - $80,000 (CAD) per year *

    Job title: Technical Support Representative

    Description

    About the Role:


    We are seeking a highly skilled Technical Support Representative to join our team. As a key member of our customer support group, you will be responsible for providing exceptional service to our customers via telephone, email, and chat.



    Key Responsibilities



    • Deliver outstanding customer experiences: Respond promptly to customer inquiries, resolve issues efficiently, and provide solutions that meet their needs.

    • Skillfully troubleshoot complex technical issues: Use your problem-solving skills to identify and resolve complex problems in a timely manner.

    • Promote products and services effectively: Create opportunities for upselling by offering relevant product updates or information on pre-sale inquiries.

    • Maintain accurate records: Utilize CRM database to document customer interactions and maintain detailed records of communication history.
    ,
    * This salary range is an estimation made by beBee
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