Operations Coordinator - Toronto, Canada - WorldStrides

WorldStrides

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Role Overview:
Tour Coordinator

Location
Toronto - flexible work arrangement

What's In it For You

Opportunity to generate new business opportunities to fuel personal growth within WorldStrides
Opportunity to travel and join tours around the world
Flexible work schedule that provides for on site, remote and virtual office opportunities
60% RSP Match, Volunteer Days, 20 days of Paid Time Off (PTO) + Statutory Holidays
Excellent medical, dental, and vision coverage, along with life and disability insurance
Tuition reimbursement and certification assistance
Employee Resource Groups
Years of Service awards

Key Responsibilities:

-
Suppliers

Initiate reservations for meals, attractions, destination personnel, etc. as required
Maintain, update and revise group reservations as required
Maintain electronic tour files in an organized fashion
Maintain/update reservation status in customized operating system
Maintain strong supplier relations
Negotiate company beneficial rates
Ensure payments are completed accurately and promptly
Research destination and supplier information as required
Address service issues when required
Compile, update and maintain accurate supplier information and rates

-
Itineraries

Review and adjust files completed by Sales Department to verify costs, itinerary inclusions/flow, and drivers' hours
Evaluate and adjust itinerary timing throughout the reservation process
Execute client requested itinerary changes
Finalize and reconfirm itinerary reservations
Prepare sign off itineraries
Prepare final travel packages for the Tour Leader and Client for each tour
Track progress of tour cycle in operating system

-
Communication

Maintain strong & efficient communication with Sales, Operations, and Accounting teams

-
Brightspark Emergency Phone Coverage (rotating coverage amongst Operations Staff)

Your responsible to provide coverage of the 24 hour emergency phone for all Brightspark groups on the road throughout the year
When assigned trips are on the road, you are responsible to carry the ER phone at all times
You will be responsible to make decisions on behalf of Brightspark, based on the needs of the client and the company during the off hours of our regular business day

-
Other Duties as Assigned

Requirements:

Minimum Qualifications

Preferred Qualifications

Knowledge of Travel Industry
Experience within a travel agency, educational institution, or related industry/environment
Bilingual in French would be an asset