Service Agent - Ottawa, Canada - Medical Council of Canada

Medical Council of Canada

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hybrid Role

What you'll do

Classifies all documents and prepares files for the Review process
Performs quality assurance of data, files and correspondence
Assists on special assignments as needed

What you need to succeed

Experience:

13 years' experience providing front line customer service, preferably in an office environment

Technical Skills:

Excellent communication skills, verbal and written in English and French
Good working knowledge of Microsoft Office software including Outlook, Word, Excel
Ability to learn and work with internal database systems
Proficiency using the internet to retrieve information quickly

Competencies:

Strong interpersonal and customer service skills
Ability to multitask and work well under pressure
Ability to maintain confidentiality and to be tactful and discrete
High degree of accuracy and attention to detail
Ability to conduct research and to elicit pertinent information from clients
Excellent judgment and decisionmaking skills
Ability to work autonomously and within a team
Superior organizational skills
Flexibility and the ability to adapt to a frequently changing environment

Education:

Postsecondary education or equivalent experience

Language:

Fluent bilingualism; excellent oral and written skills in both English and French

The perks:

A defined benefit pension plan
A complete benefit package your first day on the job
Three weeks' vacation right off the bat
A company paid holiday closure in December our gift to you
A 35hour work week
Compressed and telework programs
Free onsite parking any day, any time
Free virtual Mobility and Strength & Conditioning classes

Visit our Careers
page to learn more about the many reasons you can thrive at the MCC.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
**Please note that only those invited for an interview will be contacted.