Sales Support Associate - Mississauga, Canada - National Cable Specialists

National Cable Specialists

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sales Support Associate

Status:
Regular, Full time

Location:

Mississauga, Ontario

Job Description:

This is a multi-function role in a Business Centre.

Reporting to the National Cable Specialists Sales Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

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KEY ACCOUNTABILITIES

Support the sales team by performing backend tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction (60%);
Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers (25%);
Work cooperatively with sales team to support the administration of sales functions when required (15%).

DUTIES:

Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
Assist in, where necessary, the various functions in office sales and administration, including:
Liaise with operations and purchasing personnel while entering orders;
Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and followingup on every quote, when necessary;
Administer the opening of new accounts and maintaining existing customeraccount databases (Changes in contact information, billing and shipping address, company name, etc.);
Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
Ensure proper administration in the management of freight claims and reel returns;
Run Customer Sales Report for sales team;
Keep note of nonstock items frequently requested and share findings with sales team and purchasing;
Track nocharge "penny" reels and paid reels according to your branch's policy;
Perform overthecounter sales if your branch supports it;
Investigate orders considered dated (as per management, administration or sales team's instructions) and find if there is any action required to finalize them;
Look after the accounts of those salespeople on vacation and/or holidays.
Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
Ensure superior customer service is the objective during each customer interface;
Stay informed of sales objectives, targeted product lines, required marketintel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:
Learn from the sales team about best practices in sales and product solutions;
Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);
Engage in personal development activities (leadership seminars, timemanagement classes and other trainings not directly related to sales or technical aspects of the market).
Continuously develop market, product and technical knowledge to remain uptodate with various product lines (including vendor training) and industry changes:
Learn about market pricing, from interactions with customers, the sales team and individual research;
Enroll in vendor training events for main vendors;
Attend keynote talks on market updates and product lines;
Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
Generate sales leads to be evaluated and pursued by frontline sales team;
Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
Distribute Marketing materials to sales team when required;
Assist in coordinating promotional events;
Performs any other duties as required by management