- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Oversee a suite of payment products (including wires, International Money Transfer) to drive revenue growth and customer satisfaction by:
- Collaborating with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external
- Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
- Owning the end-to-end process map for products and ensuring accountable stakeholders are operating to the agreed responsibilities
- Determining where product gaps may exist with respect to customer needs, competitive offerings, and trends
- Understanding the voice of the customer and front-line staff to improve product quality
- Overseeing the product marketing and communications for customers and staff
- Providing subject matter expertise and thought leadership to partners as required
- Review financials, key performance indicators, and trends for:
- Determining key product opportunities and issues
- Owning the P&L of the product
- Recommending business objectives based on data
- Working with the pricing and operations teams to drive revenues and improve efficiencies
- Maintaining a high-quality market intelligence program including the competitive landscape, customer needs, and external stakeholder management
- Authorizing special pricing requests and RFP opportunities
- Lead the delivery of approved projects:
- Overseeing the design and implementation of new digital payment products or features
- Performing in an Agile project setting for digital products, and waterfall as required
- Overseeing/Preparing business cases from concept to executive approval
- Strategic engagement and influencing of stakeholders to manage prioritization and change delivery
- Ensuring requirements are agreed by partners and driven by customer feedback and data
- Preparing timely status updates, reports, and presentations to executives and partners
- Keeping projects moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones
- Operating with curiosity to challenge the status quo to improve the product P&L
- Manage and develop a team (1-4 staff) by:
- Recruiting and developing high potential candidates
- Driving team goals and objectives with timely feedback and support
- Providing guidance, coaching, and training to direct reports and assessing performance
- Providing guidance to assigned project teams and recognizing partner efforts
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
- Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities
- Excellent communication, interpersonal, and strategic negotiating skills
- Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures an asset
- 2+ year experience with cross border/SWIFT products
- Product management expertise to enable the thorough understanding of products/services
- A positive attitude combined with confidence to drive team priorities
- Knowledge of the Bank's application systems and their relationships within the Bank is an asset
- Experience working in an Agile environment is an asset
- University Degree in business, economics, or technology (MBA an asset)
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
Senior Manager, Business Payment Products, Global Transaction Banking - Toronto, Canada - Scotiabank
Description
Requisition ID: 194093
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB's comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Leads and oversees Business Payment Products (specifically cross border payments) in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
What You'll Do:
What You'll Bring:
Work Arrangement:
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.