Housekeeping Manager - Mississauga, Canada - Hilton Garden Inn Toronto Airport West/Mississauga

Hilton Garden Inn Toronto Airport West/Mississauga

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION PURPOSE
The purpose of the Housekeeping Manager is to manage, monitor, administrate and supervise the Housekeeping operation. Reports directly to the General Manager and manages the Housekeeping Department.

To maintain a high level of cleanliness and safety in all given areas according to hotel standards and provide guests with maximum efficiency of service and comfort.

ESSENTIAL FUNCTIONS

Plans, organizes and controls all work and activities performed in the department.
Demonstrated aptitude for the financial aspects of a housekeeping operation, including the successful identification of expense reduction through cost control
Responsible for budgeting, forecasting and financial planning of the department.
Supports and implements departmental policies and procedures.
Responsible for the quality and efficiency of Housekeeping and Laundry operations including cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas
Conducts interviews, selects, trains, evaluates and motivates Housekeeping employees.
Disciplines employees according to established procedures.
Implements an ongoing program for employee orientation, training and development.
Maintains departmental communication through the effective use of staff meetings and bulletin boards.
Establishes housekeeping rules and regulations in order to maintain discipline, work performance and improve housekeeping functions.
Schedules staff according to standards and forecasted occupancy.
Keeps records on payroll, labour cost, personnel, invoices, inventories, repairs, special cleaning, guest laundry, inspections, lost and found items, accidents, etc.
Controls and keeps records of employee vacation time.
Calculates, submits and monitors departmental costs against plans.
Takes regular inventories of linen, uniforms, guest supplies, cleaning supplies and equipment.
Orders and receives supplies as necessary and maintains adequate stock levels.
Controls and issues guest supplies and cleaning products.
Provides care for equipment and furnishings.
Comply with and exceed Brand Service Standards
Hilton "CRM", "Listening Post", exceed the benchmark for HGI for "SALT".
Initiates and reports work orders for repairs needed and follows through on work orders to ensure proper completion.
Inspects daily work being performed by Housekeeping employees to ensure that standards are being met and maintained in all housekeeping areas and guestrooms.
Plans special cleaning tasks and jobs to be done in regular intervals.
Compiles and reports accurate status of guest rooms to Front Desk.
Maintains records and standard procedure on Lost and Found items.
Maintains security of Room Attendant keys, department keys and keys left in guest rooms.
Conducts review and followup on all MOD reports.
Investigates accidents and initiates accident reports.
Supervises the laundry operation and ensures the correct handling of linen plus care and maintenance of equipment.
Orders, administrates, controls and maintains uniforms for all hotel employees according to procedures.
Reports any unusual activity or appearance of property to proper authority.
Communicates with other department heads.
Ensures that quality services are rendered by the department in meeting guest needs and that good guest relations are enhanced.
The Housekeeping Manager is responsible for the cleanliness of the entire hotel inside and out.
Other duties as assigned.

OTHER

Maintain a neat, clean and wellgroomed appearance as per Hotel Standards.
Report any unsafe conditions immediately using maintenance request forms.
Follow all company policies and procedures with regards to Health & Safety.
Work in compliance with the Occupational Health & Safety and its regulations.
Have a thorough knowledge of all fire and safety procedures and equipment (fire extinguishers) in the event a situation occurs.
Maintain security for guests and property by keeping room doors locked at all times; reporting any suspicious activity by guests or others; properly labelling lost and found articles and turning them in; observing all other security and safety regulations.

EDUCATION/EXPERIENCE
The Housekeeping Manager must have previous housekeeping experience and a full understanding of all parts of the Housekeeping Department. A Degree or Diploma in Hotel Administration or related field is required. Three to Five years in hotel management preferably in housekeeping. Computer knowledge would be considered an asset. Thorough knowledge of federal, provincial and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour

issues, and labour relations.

WORK ENVIRONMENT
The Housekeeping Manager must be able to deal with a number of different tasks at the same time. The environment can be