Service Advisor - Toronto, Canada - Kipling Tire

Kipling Tire

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Kipling Tire is a reputable tire and automotive service provider dedicated to delivering top-notch customer service and quality products.

We are currently seeking an experienced Customer Service Advisor to join our team.

If you have a passion for helping customers make informed decisions and a background in tire services or a similar environment, we want to hear from you.

Position Summary:

As a Customer Service Advisor at Kipling Tire, you will play a crucial role in assisting customers with their tire-related needs.

You will be responsible for providing product recommendations, scheduling appointments, handling service and product quotes, ensuring accurate billing, and delivering exceptional customer service.

Responsibilities:

Your primary responsibilities will include:

Customer Consultation:

Advise customers on the features and benefits of specific tire models, helping them make informed decisions that suit their needs.

Recommendations:
Develop appropriate tire recommendations based on customer requirements and vehicle specifications.

Service Quoting:
Provide accurate quotes for tire services and products, ensuring transparency in pricing.

Invoicing and Cash-Out:
Handle invoicing and cash-out procedures efficiently and accurately.

Customer Follow-Ups:
Maintain strong customer relationships by following up on service satisfaction and addressing any concerns.

Appointment Scheduling:
Schedule appointments for tire services and coordinate with the service department to ensure timely completion.

Parts Ordering:
Order or assist customers in ordering parts as required, ensuring availability and compatibility.

Billing Accuracy:
Ensure that products and services are billed accurately, resolving any discrepancies promptly.

Qualifications:
To be successful in this role, you will need:

Two Years Experience: A minimum of two years of experience in tire services or a similar automotive environment.
Customer Service Skills: Outstanding professional customer service skills with a focus on customer satisfaction.
Team Player Attitude: An enthusiastic and teamoriented attitude, willing to collaborate with colleagues to achieve goals.
Quick Learner: The ability to learn quickly and adapt to changing situations and customer needs.
Stress Management: Skill in handling stressful situations calmly and effectively.

Benefits:

Kipling Tire offers competitive compensation, opportunities for professional growth, and a supportive work environment that values teamwork and customer satisfaction.

Salary:
$17.00-$22.00 per hour

Schedule: