IT Specialist - Cambridge, Canada - Diversco

Diversco

Verified Company

Cambridge, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
IT Support Specialist

Reporting to:
Technology Manager

Diversco is looking for an energetic IT Support Specialist to join our busy location in Cambridge, Ontario.

The IT Support Specialist is responsible for assisting the IT Manager with day-to-day operations and up-coming IT projects.

Responsibilities:

Supporting, monitoring, testing, and troubleshooting network hardware & software systems throughout our 5 corporate offices
Investigate and research IT solutions to be applied in daytoday operations.
Work closely with a managed service provider by ensuring all issues are tracked and logged within our corporate ticketing system.
Prioritize, evaluate, and triage issues to each appropriate department/personnel
Familiarity with Windows/OS environments, active directory, TCP/IP, Virtual Servers and Office365 products
Develop and maintain a positive relationship with our staff while always striving for the highest employee service and satisfaction
Create and document all newly identified issues with the solution into an IT knowledge base.
Provide enduser training for common reoccurring issues
Communicate effectively with the IT Manager to ensure appropriate information sharing and security protocols
Assist with project coordination for large and small enterprisewide initiatives and objectives
Communicate opportunities for improvements for hardware, software, and support resources including standardization with integrity and reliability
Other duties as assigned

Requirements:

Postsecondary education with a focus on IT technology
Minimum of 2 years experience working with Information technology
Excellent verbal and written communication
Experience with Microsoft Windows and Microsoft Office 36
Strong analytical and problemsolving skills with a high degree of communication
Strong organizational skills and ability to multitask in a fastpaced environment
Ability to work independently with minimum supervision
Willingness to learn and open to constructive feedback

This role requires the employee to work full time in our Cambridge, Ontario office and is flexible with a hybrid work arrangement.

We thank all applicants for their interest, however only those selected will be contacted for an interview.

Salary:
$45,000.00-$59,000.00 per year

Benefits: