Associate Customer Service- Contract - Woodbridge, Canada - NAPCO
Description
About the job:
Some of the daily responsibilities:
- Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to
- Participates with Customer Service Team to maintain call service standards
- Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
- Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a proactive manner. Also ensures product knowledge stays up to date on current and future products.
- May coordinate truck delivers at certain locations with Traffic department.
- Coordinates returned goods from customer with Sales Representative / manager's approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
- Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer's purchase orders and updates on customer order status
- Participates in inventory counts as required.
- Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
- Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.
What you bring to the table:
- Three years customer service experience. Preferably in a manufacturing environment.
