Operations Manager - Vancouver, Canada - WS Audiology Americas

WS Audiology Americas

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.

Join the team that's changing lives _

We're seeking a
Full-Time, Permanent Operations Manager to support our growing team This role will be positioned in
Mainland BC as a remote opportunity with the ability to travel frequently to our hearing centres across the province.

What it's all about:

What's in it for you?

Attractive compensation package with profitsharing opportunities
Benefits starting on your first day
RRSP program + employer matching
Educational Assistance and Health & Wellness programs
Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities

What you will do:

Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
Determine potential risks to business and escalate as required
Provide operations support for companywide initiatives such as new product launches, toolkit additions, pricing updates etc.
Understand industry changes and implications to centre operations
Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects
Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures
Support successful integrations for acquisitions, as required
Maintain constant communication with centre staff and managers to understand opportunities
Lead, motivate, and support team on new initiatives/projects

What we are looking for:

Two or more years of proven success in an operations management role
Demonstrable ability to build strong relationships with internal/external customers and other stakeholders
Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
5+ years' experience managing people and operations (within a healthcare/retail setting would be considered a strong asset)
Demonstrable experience guiding direct and indirect reports through change management
Keen attentiontodetail for time management and organization skills
Ability to interpret financial statements, operations reports, retail KPIs, etc.
Can work independently and identify priorities
Willingness to travel frequently within Ontario and occasionally throughout Canada as required