Service Technician, Rittal Automation Systems - Montréal, Canada - Electrical & Automation Industry Careers

Electrical & Automation Industry Careers

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a certified
Great Place to Work*, Rittal Limited believes that every single team member plays an important role in contributing to our success.

We are passionate about creating a fun, high-performance environment where everyone can thrive.

We are the Canadian subsidiary for the world's leading system supplier for enclosures, power distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even the Vatican library and CERN

What we offer

Extended health care
Disability insurance
Employee Assistance Program
DSPS RRSP matching
Flexible, hybrid working
Learning and development opportunities and tuition reimbursement
Paid time off including sick days and a day off on your birthday

Key Responsibilities

Support and execute troubleshooting, repairs and commissioning of Rittal HVAC and Rittal Automation products across Canada primarily in Quebec and Eastern Canada according to manufacturer's instruction/specs
Work alongside the Service Coordinator and ensure customers are responded to in a timely manner
Develop PM programs and advise with sales team to sell Service contracts
Work closely with our approved service partners to ensure fast accurate repairs in the field
Stay up to date with all HQ training from Germany and ensure the latest knowledge is obtained
Liaise with product management for common failure modes and improving product development and quality issues
Assist the Service Coordinator with scheduling of work and planning PM while not performing service
Attend the annual global Service Conference and represent Rittal Canada
Own and drive the Service group by managing and supporting warranty, repairs and new installs both internally and via Service Partner.
Develop and track Service related KPIs to ensure world class performance is achieved
Work closely with the Sales department on key projects and issues
Coordinate training sessions and organize training materials for internal and external customers / partners as needed

What you bring

Valid Industrial Mechanic (Millwright), Refrigeration Mechanic or Air Conditioning Mechanic license is preferred
25 years experience in a similar industry / field
Strong technical aptitude and motor skills
Basic understanding of mechanical principles
Understand and have experience working with basic CNC machines
Servo motor trouble shooting and replacement both electrical and mechanical
Executing PM on CNC machines and HVAC units
Diagnosis of HVAC failures and ability to resolve error codes
Generally assigned to days but must be willing and able to work shift work, overtime, weekends, and holidays.
PLC knowledge is an asset
Auto Cad experience is also preferred
Previous experience with SAP and Zendesk is beneficial
Proficient with Office Suite of programs
Able to speak, read, and write clearly in English and French