Service Department Coordinator - Barrie, Canada - 401 Auto

401 Auto

Verified Company

Barrie, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-_ers_, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily.

Location: 52 King Street (Barrie Kia)

Hours: 8:00 AM- 5:00 PM Monday to Friday, rotating Saturdays

Compensation:
$40,000 to $45,000 per year

The Service Department Coordinator position will be tasked with handling all support aspects of the service department as required, primarily through the handling of internal work order administration, warranty claims administration, and customer experience (ASSI) coordination, as well as actively supporting other service staff including retail advisors and Service Manager as necessary.

What You Will Be Doing:

Assisting customers in peak times as a back up to our service advisors and parts counter, and to cover absences or vacations
Maintain an excellent relationship with the new and used car departments, quoting repairs, scheduling work, meeting reconditioning deadlines and estimates
Entering and managing warranty claims through manufacturer portal and correctly invoicing paid claims in DMS
Facilitating the salestoservice customer handoff through explanation of service menu and maintenance requirements, and booking first appointments
Follow up prebooked appointments prior to initial service visits, as well as missed service appointments
Maintenance of the customer facility condition and materials for customer experience such as sanitation products, and lounge amenities
After service contact and follow up, ensuring peak customer satisfaction and manufacturer experience standards (ASSI)
Handling of initial contact for after service inquires, issues, complaints and engaging with Service Manager for handling
Ensuring compliance with all manufacturer service and warranty standards with regards to paperwork, technician documentation and filing systems
Leadership and participation in the dealership customer experience and positive employee culture and attitude

What You Bring to the Table:

Valid G driver's license
Clean driver's abstract
Ability to work rotating Saturdays
PBS experience is a definite asset
Previous Service advisor with a proven track record is considered an asset, however, we will train the right person for the role
A very positive person who must possess excellent computer skills, and ability to multitask in a fast paced environment

So w
hy work for us?

The 401 Group of Companies is privately owned and 100% Canadian
20+ Stateoftheart facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
A high energy, fast paced and fun work environment with various initiatives and rewards
Individual and teamoriented coaching, mentoring, and training
Opportunities for career path planning, growth, and advancement from within
Health & wellness benefit enrolment opportunities
Employee referral bonus opportunities
Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
A corporate swag esite for employees exclusively
Perkopolis enrollment
Onsite Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and service.

Our headquarters is located in the thriving city of Cambridge, Ontario.

Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless