Station Supervisor - Ottawa, Canada - PAL Airlines

PAL Airlines

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
PAL Airlines we are dedicated to providing air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile.

Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you're the person we are looking for

PAL Airlines is currently seeking a
Station Supervisor to join our team in
Ottawa, ON.

At
PAL Airlines, we know that compensation isn't the only factor in choosing a company. That's why we're proud to offer a competitive package.

Duties and Responsibilities:

Provide supervision and direction to the Customer Service Representatives at the Moncton, NB station
Plan and adjust work schedules and assign duties to meet customer demands and operational requirements
Establish and maintain high standards of customer service and efficient functionality of station
Identify key issues, creatively and strategically overcome internal challenges or obstacles
Ensure sufficient staffing levels for efficient and effective operations
Ensure that all staff members receive proper training on job duties, corporate policies, and applicable regulations
Provide coaching and mentoring and conduct probationary and performance evaluations
Monitor departmental performance including OTP and customer service levels to ensure company standards are being met/exceeded
Complete analysis on collected customer related data and identify trends
Other related duties as assigned

Qualifications:

Minimum of two (2) to five (5) years' experience as a Customer Service Representative or equivalent time in a supervisory role
Possess a high level of professionalism and dedication to customer service excellence
Proficient in Microsoft Office Suite of products
Embrace personal accountability and responsibility
Must possess strong organizational and decisionmaking skills
Ability to manage multiple tasks while prioritizing and managing tight deadlines
Excellent verbal and written communication skills

What we offer:

Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Employee tuition assistance program
Employee and Family Assistance Program

CLOSING DATE:
Applications will be accepted until April 12, 2023.