External Service Advisor - Langley, Canada - Traveland RV Canada

Traveland RV Canada

Verified Company

Langley, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Advisor - Recreational Vehicles

Responsibilities:

Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low pressure, high integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation
- $60,000 - $80,000 dependant on expereince

Education and/or Experience
A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

Canada Life Coverage
Staff Lunches, semi monthly
Annual Mexico Staff Incentive Trip
RRSP Matching

About Us

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment.

Traveland is one of the largest RV dealers in Canada with dealerships in Langley BC, Duncan BC, Kelowna BC, Airdrie AB, Grande Prairie AB, and Saskatoon SK.

Our goal is your complete satisfaction.

We are proud to provide complete RV sales and complete RV service including:
sales of new and used RVs, RV parts and accessories. If you have any questions about buying, or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry.

We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today