Desktop Support Analyst - Ottawa, Canada - RADIX 24/7 IT SUPPORT
RADIX 24/7 IT SUPPORT
Ottawa, Canada
Verified Company
2 weeks ago
Description
Education:
College/CEGEP
- Experience: 2 years to less than 3 years
Work setting:
- Help desk
- Private sector
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
Computer and technology knowledge:
- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
Security and safety:
- Basic security clearance
- Enhanced reliability security clearance
- Criminal record check
Screening questions:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the aboveindicated required certifications?
Workplace information:
- Remote work available
- Work Term: Temporary
- Work Language: English
- Hours: 22.5 to 37.5 hours per week
