Customer Service Representative - Whitby, Canada - Atlantic Coated Papers
2 weeks ago
Description
About us
Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America.
Our work environment includes:
- Modern office setting
- Workfromhome days
Job Summary:
Duties:
- Assist customers with product information, pricing, availability, and orders
- Receive and Process orders accurately and efficiently for 5080 accounts
- Resolve customer complaints or concerns in a polite and timely manner
- Perform data entry tasks to update customer records
- Process and send customer invoices
- Initial NOD form for any noncompliant material.
- Communicates relative information to customers and team members.
- Reviews Aged Accounts Receivable report and makes collection calls.
- Send small parcels.
- Issue vendor purchase orders for small service items/parts.
- Provides back up to Executive Assistant as necessary.
- Participate in quarterly physical inventory counts.
Requirements:
- Proven experience in customer service or sales roles
- Proficiency in English language
- Strong communication skills, both verbal and written
- Excellent analytical skills to assess customer needs and provide solutions
- Ability to multitask and prioritize workload effectively
- Highly organized with good time management
- Outlook & ERP System experience an asset.
- Bilingual or multilingual capabilities are a plus
- Works toward improvements
Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills will be valued and developed.
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Profit sharing
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location:
In person
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