Duty Supervisor, Cargo - Ottawa, Canada - Canadian North

Canadian North

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals.

We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

Duty Supervisor, Cargo & Ramp Ref.

# C146347**:

Position(s)

Available: 1 (Full Time)

Closes: 2023/05/22

Location:
Ottawa

Other Details:
Reporting to Manager, Cargo & Ramp

Level:
Non-Bargaining

Benefits:

Benefits vary by position.

All Canadian North employees are eligible for:

Health, Dental, and Wellness benefits
Free/reduced rate flight & cargo privileges
Retirement plan
Referral program

Duties and Responsibilities:

Provides oversight to all flight operations and ensures cargo and ramp operations are performed in accordance with regulatory, Company and customer requirements;
Monitors ramp safety and adherence to SOPs, audit/station inspections as assigned;
Responsible to ensure all cargo/ramp employees are compliant for training (e.g. safety, regulatory, departmental, equipment, security, DG, etc);
Responsible to assist with day to day freight inventory;
Provides leadership and direction during regular and irregular operations;
Coordinates with other departments to ensure customer satisfaction and on time performance;
Provides support functions including, but not limited to: scheduling/roster planning, timesheet/payroll review, etc;
Conducts internal audits using AQD;
Prepares reports;
Assists with conflict resolution and internal/external complaint investigation and rectification;
Liases with GSE to ensure availability of serviceable, safe equipment and accurate reporting/service requests;
Provides support and assistance to the Coordinators in completion of flight paperwork;
Conducts new employee orientation and delivers initial and recurrent training programs;
Coordinate customer invoicing for adhoc/third party services/equipment;
Assists with development and implementation of SOPs, processes, safety initiatives, employee communications, etc;
Responsible for compliance with Station Controls and Internal Audit Standards;
Active member of the Emergency Response Plan;
Other duties as assigned.

Skills and Qualifications:

Include, but not limited to, the following minimum skills and qualifications:

High School diploma or equivalent related work experience;
Two (2) years of previous experience;
Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre, and AQD (preferred);
Demonstrated operational experience, including cargo/ramp, load control, weight and balance, transportation of dangerous goods, etc;
Must be able to complete the requirements for certification in dangerous goods acceptance/shipping;
Commitment to excellent internal and external customer service;
Strong organization skills and ability to manage multiple priorities and deadlines;
Excellent interpersonal and communication skills (written and spoken);
Excellent leadership skills with the ability to coach, and motivate;
Experience supervising in a unionized environment (preferred);
Valid driver's license is required;
Ability to communicate in Inuktut a definite asset;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada;

Canadian North Human Resources Department

Fax:

This advisory was posted on May 15, 2023.

Equal Opportunity Employment:

About Us:

Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group.

We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada.

Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life.

We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve.

Our vision is to be respected within Canada's North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources.

Our values are safety, integrity, teamwork, in