Sales Support Specialist - Toronto, Canada - Moody's

Moody's

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work with sales and sales operations to complete all product access requests for creating trials, trial access, FTP setup or extending current access in accordance with company policies.

Manage and resolve complex projects. Assist in implementing processes in support of enterprisewide sales initiative.
Provide a high level of internal support by answering questions, providing stats, and analyzing usage data on a daily basis.
Assist in ad hoc reporting of usage stats, account information, and trials. Analyse current client data and usage to assist in optimization of accounts.
Identify areas for improvement/optimization of an existing client's use of our tool by analyzing usage data and account information; effectively present recommendations and assessment of impact using various mediums including Excel and PowerPoint
Coordinate Proofs of Concept (PoCs) for global sales teams, including Sales and Customer Success, acting as the conduit between Operations and sales to ensure operational execution is aligned with desired outcomes.
Work collaboratively with internal operations, technical, development, and other departments to assist internal sales and account management on Due diligence, Information Security, and Request for Information forms.
Bachelor's degree (Master's preferred)
High level of proficiency in Microsoft Word and Excel
3 to 5 years' experience providing support for clients and internal departments
3 to 5 years' experience working with ticket management systems, such as Zendesk or Salesforce.
Good written and oral communication skills.
Specialization not necessary, but analytical background a plus
Previous experience preferably within client support, internal support, and data analysis
Ability to efficiently prioritize, organize, and complete multiple projects/assignments simultaneously in a fastpaced, deadlinedriven environment
Strong attention to detail, quality, and accuracy
Proactive in problem solving with high level of critical thinking skills
Excellent interpersonal communication skills, both written and verbal with the ability to build strong professional relationships at all levels
Commitment to client care and problem resolution
Selfmotivated and able to work without close supervision, but comfortable working in a team.

WORK STYLES

Persistence
Job requires persistence in the face of obstacles like inconclusive information with curiosity to look more closely at the data and results to find unexpected trends

Analytical Thinking

Job requires analysing information and using logic to address workrelated issues and problems.

Attention to Detail

Job requires being careful about detail and thorough in completing work tasks.

Initiative

Job requires a willingness to take on responsibilities and challenges.

Adaptability/Flexibility

Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Empathy /Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

The Department / Team

The Sales Support Team works across internal departments to provide support to the sales organization and assists in acquisition of new business, and expansion of existing business, via the Proof-of-Concept process and daily support of account management.

Our team is placed globally to assist the entire organization

Banking OU (BANKING OU)

Banking Regional

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

For US-based roles only: the anticipated hiring base salary range for this position is $ [ ] to $ [ ], depending on factors such as experience, education, level, skills, and location.

This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation.

Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.