IT Support Technician - Charlottetown, Canada - Starport Managed Services

Description

Job Summary

Responsibilities

• PCs/MACs, printers, storage devices, switches & servers
• Office365 suite of products, remote desktop, VMware, Hyper-V, Datto, Veeam, Azure and AWS

- opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; mail migration and office move projects; client onboarding and inventory audits

• Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to missioncritical emergencies:
• hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
• Followup with clients, provide feedback and see assigned issues through to resolution
• Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or thirdparty vendors as necessary to resolve outstanding issues
• Update/close client tickets, maintain client IT documentation and enter daily time records

• Shift schedules

• Mon-Fri, 8:45am5:15pm one recurring late shift/week, 12:45pm9:15pm

Requirements:

• Good communication, organizational and timemanagement skills
• Strong client service skills and confidence when interacting with executive end users
• Strong troubleshooting and multitasking skills in a fastpaced team environment
• Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
• Strong proficiency in English both spoken and written
• High School Diploma and at least one of the following:
• Degree or Diploma in Information Technology, Computer Science or equivalent
• IT industry certification

- experience providing remote technical support in a professional environment


Company Profile
Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada.

Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a remote service desk team based out of Charlottetown and Summerside, Prince Edward Island.

Each team member contributes to Starport's success with a rich range of experience from diverse professional and technical backgrounds.


RIT200 - IT Support Technician

Job Type:
Full-time


Job Location:
Charlottetown or Summerside, Prince Edward Island (whichever is more convenient)


Recommended Experience:2+ years of professional technical support


Compensation:
$20.00/hr to $22.50/hr + health benefits plan


Application

• Our current requirement is for one intermediate IT Support Technician to start by April, 202
• Only regional applicants will be considered for this position.

Job Types:
Full-time, Permanent


Salary:
$20.00-$22.50 per hour

Expected hours: 40 per week


Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

- professional technical support: 2 years (preferred)


Work Location:
In person