Analyst, Business Operations - Mississauga, Canada - CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME

CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 411893

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate.

If you're ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

The Transformation and Systems team is a high performance team driven by a culture of pride. We are on the path to transform customer purchasing journey experiences.

We focus on making it easy for our customers to buy Bell solutions and in parallel ensuring seamlessly operational support for our team members.

We are an inclusive, supporting and highly collaborative team of business experts. We focus on a customer centric model of solving problems and invite constant flow of business improvement ideas.

We are seeking individuals with a passion for technology, a mindset to think outside the box and a continuous drive to improve the customer experience.

As Business Analyst, you will support the execution of strategic projects related to enabling connected channel strategy.

You will work closely with a Project Manager and relevant stakeholders to focus on defining, mapping, implementing, testing & launching key milestones of a project as well as, supporting operational activities related to channel enablement.

Key Responsibilities:

Manage business requirements, user experience stories and system design reviews, to provide final approval and ensure all issues are documented and actions addressed
Responsible to bridge the gap between business and technology while managing multiple concurrent projects
Collaborate with cross functional units to align on strategy and project solution
Responsible to deliver key milestones in a timely manner
Assess and recommend scalable business and technical solutions that meet client and business requirements
Work with internal and external business customers to document both functional and nonfunctional requirements
Lead and facilitate solution development sessions to evoke effective customer feedback
Facilitate successful delivery of project requirements to meet client specification
Complete and document any process mapping and process redesign/improvement opportunities
Effectively manage customer expectations in solution development
Contribute in the development of quality test plans and participate in testing processes
Support the Project Manager in ensuring a smooth transition from Project to Support with necessary documentation
Outline and administer requisite training when needed and ensure training needs for new projects are available
Support channel operational activities

Competencies:

University degree in Computer Science, Business Administration, Management Information Systems or equivalent education
3+ years' experience as a Business Analyst or Project Lead within IT
Experience working on projects or program and support key milestones (requirements, design, testing, delivery, launch, risk management, issue management, critical path identification and postnormalization)
Flexible to work under pressure and meet deadlines, displays high sense of urgency
Strong research, analytical, data collection and problem solving skills
Ability to be detail oriented and organized to execute activities precisely and successfully
Willingness to try new things, innovate and do things differently
Excellent written and verbal communication skills with the ability to lead meetings with multiple stakeholders
Proficiency with Microsoft Office Suite including Visio & project management tools
Formal Business Analysis training, such as IIBA certifications, would be an asset
Understanding of service design principles & customer centric approaches is an asset

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Mississauga || Canada : Quebec : Montreal

Work Arrangement:
Hybrid

Application Deadline:06/29/2023

Created:
Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.