Assistant Store Manager @ Kiehl's Boutique - Burlington, Canada - Kiehl's Since 1851
Description
Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world.At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service.
We believe that making the world a better place starts in our own neighborhood - and that is why you will find unique philanthropic initiatives in each of our stores across the country.
If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl'sWe have an exciting opportunity to join the Kiehl's family as an Assistant Store Manager.
This position is responsible for:
- Assisting the Store Manager in leading and motivating store team to achieve sales growth and provide optimal customer service.
- Supporting instore operational and Human Resources responsibilities while complying with company policies and procedures.
- Providing training and ongoing development for the store team.
- Serving as a liaison between Retail Store, Regional Sales Manager and Home Office teams.
- Developing and executing short and long term plans to achieve goals in support of the store's business strategy.
- Product and brand image presentation while maintaining a neat and organized store.
Job Responsibilities:
- Champion of the heart for both Kiehl's Skin Care Pros and customers
- Achieve annual sales goals within operating budgets
- Support Store Manager to recruit, retain, coach and develop a high performing team
- Guru of Kiehl's store experience, products, and procedures
- Adapt to effectively utilize implement new workplace technologies and tools
Qualifications:
- 18 years or older with a high school diploma
- 13+ years of specialty retail store management experience
- Demonstrated success in driving sales by coaching and developing a team
- Entrepreneurial, resourceful, flexible, and have the ability to solve problems in a timely manner
- Possess strong written and verbal communication skills
- Thorough knowledge of the competitive landscape and can translate findings to positively impact business
- Passion for skincare and serving customers
- Flexible work schedule which includes nights, weekends, and holidays
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
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