Customer Service Agent - Sechelt, Canada - Sunshine Coast Air

Sunshine Coast Air

Verified Company

Sechelt, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SUNSHINE COAST AIR

CUSTOMER SERVICE AGENT
Welcome to Sunshine Coast Air We are a locally owned float plane operator located on the Sunshine Coast.

We operate daily flights to Vancouver and Vancouver Island, as well as local tours and charter services around the beautiful West Coast of British Columbia.

We are seeking a motivated and enthusiastic applicant to join our team as a Customer Service Agent in our busy Sechelt head office for our upcoming summer season.

As the first point of contact, the successful applicant will provide professional, friendly and welcoming service to our passengers.

REPONSIBILITIES

Providing excellent customer service to inbound callers or walkin clientele regarding scheduled flights, scenic tours, charter flights and general enquiries
Preparing quotes, bookings and confirming travel details for passengers
Processing passenger and supplier payments and balancing daily cashouts
Creating operational flight plans, including management of weights and balance of aircraft for each flight
Responsible for flight dispatching and following of all flights
Ability to communicate relevant schedule updates, flight changes and delays in a calm and timely manner to passengers
Checking in passengers for scheduled flights and local tours
Escorting passengers & their luggage to their flight
Assisting with data entry and projects as required
Maintaining a clean office environment

QUALIFICATIONS AND SKILLS

Previous experience providing excellent customer service while working in a fastpaced environment
Confidence with problemsolving and conflict resolution experience
Ability to work individually, as well as within a team environment
Proficiency in English, with strong verbal and written communication skills
Knowledge of Vancouver Island, Sunshine Coast and surrounding areas an asset
Flexible availability to work various shifts based on operational requirements including weekends and holidays

Subsidized shared accommodation staff housing is available for this role as required.

REPORTS TO:
Base Manager

WAGE:
$ /hour based on experience

Job Types:
Full-time, Seasonal

Contract length: 6 months

Salary:
$18.00-$20.00 per hour

Benefits: