Planner, Equipment - Toronto, Canada - Coca-Cola Canada Bottling Limited

Coca-Cola Canada Bottling Limited

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Facility Location

Brampton

Work Location - Hybrid, 3 days in office, 2 days work-from-home

About This Opportunity:

Reporting to the Supervisor, Equipment Services Operations, the Equipment Planner is responsible for reviewing work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians.

They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and North America Operating Unit (NAOU) customers.

The Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers.

Responsibilities:

Oversee the dispatching of planned equipment service calls
Monitor the Dispatch Grid to ensure productivity and efficiency
Maximize delivery efficiencies and driver safety through proper load distribution
Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday
Accurately process and schedule Customer Service Tickets within designated milestones.
Handle customer escalations, providing resolutions to the customer
Handle inbound customer calls for movement requests
Perform customer readiness for equipment installations
Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation
Report on equipment and service activities and other functional areas
Oversee equipment service projects and initiatives
Create Purchase Orders (POs) in SAP

Qualifications:

High School Diploma or GED required
1+ years of customer service experience required
Knowledge of Canadian geography is an asset
Operations/logistics experience
Flexibility to work evenings, weekends, and holidays.
SAP and Salesforce experience an asset
Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
Ability to problemsolve and multitask
Strong time management skills
Can work independently and in a team setting

About Us:
Proudly Canadian and Independently Owned, We are Coke Canada

Important

All offers of employment at Coca-Cola Canada Bottling Limited ("Coke Canada Bottling") are conditional upon a successful background clearance obtained through our contracted third-party vendor.

The standard clearance requirements depend on the position and may include some or all of the following:
criminal clearance, employment verification, education verification and drivers abstract review.

Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.