Customer Support Representative - Vancouver, Canada - Foodee

Foodee

Verified Company

Vancouver, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CUSTOMER SUPPORT REPRESENTATIVE - L2
Logistics & Internal Support | Vancouver/British Columbia

Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform.

We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

KEY RESPONSIBILITIES:

Live order monitoring and working with our logistics partners to ensure exceptional service delivery
Delivery dispatching and assignments
Proactively contacting customers and restaurant partners to provide order updates and a hightouch service
First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
Problemsolving and turning frustrated customers into repeat customers
Maintaining and developing Foodee processes

SKILL SET/EXPERIENCE:

2+ years of experience in an operations or logistics role (software and food industry experience a bonus)
Customercentric mindset
Quick thinker, fast learner, and problem solver
Confident, friendly 'people person' who can establish and maintain solid relations
Excellent written and verbal communication skills
An ability to get things done and done well
High tolerance for fastpaced, rapid change
High degree of comfort with technological, SaaS products

NICE TO HAVES:

Restaurant/Hospitality experience

OUR BENEFITS INCLUDE:

Paid time off, including sick, vacation & quality of life days
Paid statutory holidays
Monthly health & wellness reimbursement
Professional development reimbursement
Workfromhome flexibility; fully remote applicants accepted but must be able to work PST hours

REPORTS TO:

Director of Operations and Service

DIRECT REPORTS:

None

Salary:
$40,000.00-$45,000.00 per year