Scheduling Coordinator - Surrey, Canada - Comfort Keepers

Comfort Keepers

Verified Company

Surrey, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

Comfort Keepers is the premier provider of in-home care services and is a rapidly growing organization.

Customer service is at the heart of what we do and strive to ensure that our Clients and Caregivers are always have a positive experience Under the general supervision of the President/Owner, is responsible for accurately scheduling of qualified caregivers based on the requirements of all new and current clients.

Key Objectives:

The role holder is expected to provide co-ordination of scheduling services for both clients and our staff to ensure that we maintain the best fit for both parties.

In addition, the role holder will be required to provide office administration support through a variety of tasks including but not limited to answering phones, general office paperwork including filing and scanning and general administration.

The successful applicant will be one that can create outstanding customer experiences and is a professional and team player.

Qualifications:

Accountabilities

Reports to Scheduling Manager with communication accountability Human Resources and Client Care on staffing needs and caregiver accountability issues.
Completing all scheduling activities and delivering a completed schedule on a timely basis.
Assigning caregivers to new clients with input from Client Care Coordinator
Monitoring eRSP telephony for caregiver clock in and out.
Handle client or caregiver schedule changes.
Schedule Variance: Track and Minimize all controllable schedule variance
Target 0% Variance for existing clients with complete plan.
Client and

Hours Retention:
Ensure scheduling activities are conducted in such a way as to retain all clients and hours.

Matching of Caregiver Skills and type with Client needs and type to maximize use of current available caregiver force.
Communicate client status to family members
Client Hours Growth
Communicate opportunities for existing client hours growth to Client Care Coordinator
Caregiver Retention: Ensure scheduling activities are conducted in such a way as to retain caregivers.
Staffing: Communicate staffing and availability needs to HR.
Claiming and Payroll coordination
Answering phones

Authority

Scheduling and Hours Allocation

Caregiver accountability reinforcement

Time and Attendance

Performance Evaluations:
Provide input on all performance reviews and for caregivers

Responsibility Fair Practices:
Ensure all scheduling practices of company are conducted in legal, fair, and objective processes.

Caregiver accountability consistently hold caregivers accountable to company policies regarding time, attendance, and scheduling.
Client Retention/Client

Hours Retention:
Conduct scheduling practices in such a way as to ensure client satisfaction and make every attempt to retain client hours

Working Environment:

Office environment

Position Physical Demands:

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.

Extended time at a computer work screen and on the telephone. As part of working with Comfort Keepers Vancouver you will be eligible for
Benefits and a bonus program.

Job Types:
Full-time, Permanent

Salary:
$47,000.00 per year

Benefits: