Customer Relations Associate - Winnipeg, Canada - Franklin Electric

Franklin Electric

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GENERAL DESCRIPTION OF POSITION
Primary owner of a group of customers driving best practices and innovation to create more value for the business.

The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Proactively anticipate customer needs and identify any potential opportunities or issues, lost sales. Create recommendations and facilitate actions accordingly.
Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
Communicate frequently with customers on updates, information, concerns, and suggestions.
Identify potential upsell, new product, substitution, or replacement opportunities. slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
Manage deliverables specific to meeting the team's strategic objectives
Communicate & coordinate with internal departments (Product Managers/Sales Team).
Performs other related duties as required or assigned.

CORE COMPETENCIES

Problem Solving
Follow Up
Initiative and Results Focused
Self-Motivated

POSITION QUALIFICATIONS

Skills and Abilities

Must be able to read, write and speak English, bilingual in French and English would be an asset
Dependable; Displays Initiative, Self-Motivated
Results & Goal Oriented
Customer growth oriented
Effective Communication skills written & verbal, internal & external customers
Strong Problem analysis and problemsolving skills, innovative
Professional in all manners.
Highlevel attention to detail, high level accuracy; reliable results

Education and Experience

High School diploma (required)
One to two years of relevant experience or training in customer service or office experience (required)

Computer Skills
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Intermediate:10-key.

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Basic:Alphanumeric data entry; word processing/ typing.

Pay:
$17.00-$18.50 per hour

Benefits: