Specialist Training - Mississauga, Canada - Strongco

Strongco

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Province:
Ontario

Branch:
Mississauga

Employment Type:
Full Time

Number of Positions:1

SUMMARY
Developing, maintaining, and improving technicians' competencies and skill levels to meet or exceed industry and OEM requirements. Provide high quality and in-depth technical support to all technicians.

This role is seen as a trusted advisor to the business when it comes to support the highest uptime results for our customers.

DUTIES AND RESPONSIBILITIES

Ensure the corporation's Health & Safety practices are met or exceeded.
To enroll and successfully complete all relevant manufacturer courses and maintain to qualify as a trainer for Strongco.
To enroll new technicians and monitor progress through all relevant manufacturer courses up to completion.
Provide inhouse training for Service Technicians on an ongoing basis.
To work with Regional Service Managers and Branch Managers to understand the list of training requirements for each region as assigned.
Technical advisor and support on construction equipment products for internal and external customers.
Support Customer Service Representatives or designate as the secondary resource to provide training to customers on safety & maintenance of equipment (Operator Training).
Support Service Managers for customer technical information requests.
Keep up to date on OEM with available training courses as required.
Maintain Service employee OEM Training Logs and future training requirements.
Manage Veida program requirements to meet and exceed the VCE requirements and responsible for the content: add, modify, delete courses, paths, and users.
Prepare training material for students.
Develop and provide inhouse training programs.
To grow revenue stream of customer level operator training programs.
Qualitative reporting of training and learning progress.

CORE COMPETENCIES:

Work is performed in a combination of office and field environments with frequent branch or customer visits
Work is occasionally performed outdoors with seasonal temperature changes
Work requires a moderate amount of physical effort and includes lifting, bending, kneeling, and walking
Overnight travel will be required (up to 50%)
Technical support requires to be available in the evenings and weekends

EDUCATION/TRAINING:

Postsecondary education completed or greater
Certified Red Seal Licensed (421A) heavyduty technician
Bilingual in English and French an asset
Minimum 10 years' experience as a certified Red Seal Licensed (421A) heavyduty technician
Ability to demonstrate acute training aptitude, abilities and/or experience
Must possess excellent written and oral communication skills
Proficient with demonstrable time management skills
Be proficient with Microsoft Office software (PowerPoint, Word, Excel)