Branch Manager - London, Canada - Culligan Water of Canada

Culligan Water of Canada

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Culligan offers a full line of water treatment products for every problem.

We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

We want you to join our team at our LONDON location
The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch.

They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

PRIMARY DUTIES AND RESPONSIBILITIES:

Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees
Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
Ensure all employees are working in a safe manner and location safety requirements are met
Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports.
Replenish inventory and equipment from daily work orders and technician requests
Coordinate shipments of commercial equipment for installation
Coordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveries
Arrange for autodialer to be run at appropriate times
Manage customer accounts, approve, and enter account adjustments and credits
Authorize and forward sales leads, oncall payments, and contest tracking
Assist customers on the phone and inperson with questions, technical advice, troubleshooting, issues, deliveries, and requests for service
Coordinate counts, data entry, balancing for inventory
Create and process customer damage claims
Perform other related duties as assigned

QUALIFICATIONS:

Three years of management experience is required
Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset
Management experience in a servicebased industry is a definite asset
Positive attitude, work ethic, and good communication skills, including written and oral and comprehension
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Pleasant, professional, friendly customer service demeanor is a must
Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint)
Highly organized and detailed oriented with the ability to multitask and prioritize simultaneously
A versatile selfstarter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignments
Solid problem identification, negotiation, conflict resolution, and people management skills