Client Experience Advisor - Shediac, Canada - Public Services and Procurement Canada

Public Services and Procurement Canada

Verified Company

Shediac, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Public Services and Procurement Canada - RGPB-DGRGP Receiver General and Pension Branch - Government of Canada Pension Centre
Shediac (New Brunswick)
AS-02
$67,330 to $72,544

Self-declaration: Want to learn more?

Closing date: 20 March :59, Pacific Time

Who can apply:
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages:

At Public Services and Procurement Canada (PSPC), we are committed to running inclusive and barrier-free recruitment processes.

If you need to be accommodated during any phase of the evaluation process, please submit your request through the contact person identified below.

All information received related to accommodations is confidential.

Please note that only those applicants who meet the (education and/or experience) criteria will be invited to the next stage of evaluation.

We thank all applicants for your interest in this selection process.

Duties:

THE TYPE OF WORK
We are currently recruiting for client service roles within the Government of Canada Pension Centre - in Shediac, NB.

Most positions being staffed are for Client Experience Advisors (AS-02) in our contact centre where you will be providing front line and excellent service to our broad client base.

If you are client-service oriented, are focused on collaboration and teamwork and have the ability to adapt to new technology, this type of work may be for you You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.

WE OFFER:

An engaging work environment with a focus on your wellbeing
Learning and developmental opportunities to maximize your personal and career growth
Flexible work arrangements including hybrid work
Opportunities to demonstrate your talent and create social bonds with our impressive selection of internal committees
Competitive salaries and excellent benefits

Work environment:

We are One PSPC

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation.

When you succeed, we all succeed.

THE WORK LOCATION:
You will find a dynamic team at the Government of Canada Pension Centre's Shediac, New Brunswick Campus

Government of Canada Pension Centre employees are committed to delivering high-quality services to their clients.

Serving a national client base, our client service positions serve as the first point of contact for our clients to access personalized service.

We take pride in providing expert advice to our clients to support them in confidently making informed decisions throughout life events as a member of the Public Service Pension Plan (and other related products and services).

Our clients include prospective plan members of the general public, departments, active and retired federal government employees and their survivors who contribute to and/or are impacted by the pension acts and regulations administered by PSPC as well as several public service group benefit plans.

Our focus is investing in our people: We aim to be an employer of choice where people want to come to work, not where they have to.

Our strategy to retain and attract employees is based on career development, talent management, learning and wellness.

Intent of the process:

This process will be used to staff current and future specified period (term contracts) and potential indeterminate (permanent) opportunities within the Government of Canada Pension Centre (mostly within our telephony contact center), for bilingual positions.

Part-time opportunities may also be available.

Other client service related positions or equivalent at similar groups and levels and tenures may be staffed through this selection process at a later date.

Positions to be filled: 10

Information you must provide:

Your résumé.

EDUCATION
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➨A secondary school diploma or employer-approved alternatives (see Note 1).

Notes:
The employer-approved alternatives to a secondary school diploma are:

A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
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➨EX1. Experience providing service to the public in writing or by phone or in person.
➨EX2. Experience researching information and resolving problems in a client service environment.

The following will be applied / assessed at a later date (essential for the job):
Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES,PERSONAL SUITABILITIES & ABILITIES
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