Customer Care Representative - Ottawa, Canada - Dynacare

Dynacare

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dynacare is currently searching for a
Bilingual Customer Care Representative to join our Dynacare Plus Contact Centre team.

Shift Details:
Hours: 37.5 hours per week

Monday to Friday: 9:00AM - 5:00PM

(Flexibility may be required)

Responsibilities:

To receive and process calls and written correspondence in a professional, polite and courteous manner, using a variety of databases
To ensure effective, courteous and customercentric communication with all internal and external clients
Responsible for outbound telephone contacts including reporting of all Stat, critical and abnormal results to clients
Respond to customer inquiries and ensure prompt and effective resolution of requests
Faxing, Data Entry and other duties as requested
Liaise with all departments to assist in effective resolution of inquiries
Solve and document incoming problems and complaints
Perform data entry functions in order to update master files, correct requisition errors and update patient demographics
Monitor and address social media inquiries and complaints

Must have**:

Completion of secondaryschool level education
Call Centre experience an asset
Working knowledge of Microsoft Office (Excel and Word) required
Demonstrated ability to communicate effectively, professionally and politely
Demonstrated ability to resolve customer concerns in a nonthreatening, friendly manner
Demonstrated high level of interpersonal skills required to succeed in a collaborative working environment
Demonstrated ability to work in a fastpace, sometimes stressful environment
Demonstrated ability to selfmanage and prioritize in a results driven, time sensitive function
Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
Ability to perform under pressure with competing priorities.
Strong interpersonal skills and the ability to work in a teamoriented environment
Demonstrated Customer Centric approach and puts the customer first on all decisions
Proven problemsolving skills

Nice to have:

Working knowledge of AS400 Operating System an asset
Knowledge of Omnitech an asset
Knowledge of CISCO Call Center platforms an asset
Working knowledge of medical terminology an asset
Social media management experience an asset

Dynacare is committed to doing our part to protect our team, our clients, and our communities against the spread of COVID-19.

Please note that it is a requirement for this role that the individual be fully vaccinated* unless an exemption under the applicable provincial human rights legislation applies.

Proof of full vaccination will be required to be submitted to our third-party services provider for verification purposes.
- "Fully vaccinated" is defined as two doses of a Health Canada approved COVID-19 vaccine, plus 14 days after the second dose.

DNA of an Ideal Dynacare Employee
I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

Caring
I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.

Collaborative Team Player

I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
Passion for Quality and Continuous Improvement
I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.