Facility Booking Assistant - Guelph, Canada - The City of Guelph

The City of Guelph
The City of Guelph
Verified Company
Guelph, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Part time
Description

About Our Organization:


When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day.

Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment.


As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options.

Our corporate values are integrity, service, inclusion, wellness, and learning.

Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.


Job Summary:
Resumes are being accepted for the casual part-time position Facility Booking Assistant with Parks & Recreation.

Under the direction of the Recreation Supervisor, Booking, Events, Promotion, the Facility Booking Assistant is responsible for collecting and compiling information around facilities and the approved uses of those facilities including the development of a photo library.

Additionally, this position will assist with clerical work, including data entry, filing, etc.


Hours of Work
Up to 20 hours per week, including nights, weekends and holidays.


Your Role

  • Process customer inquiries, transactions and follow up related to facility rentals of picnic shelters and amusement rides, meeting rooms, and oneoff rentals/occasional use of recreation facilities (arenas, sports fields etc.)
  • Prepare and distribute rental contracts, insurance forms and required booking documentation.
  • Invoice, monitor, and follow up on accounts receivables for facility rentals. Escalate to Supervisor when warranted.
  • Distribute weekly facility calendars to distribution lists.
  • Assist in the documentation of policies, guidelines and standard operating procedures for facility booking, public space allocation and related processes.
  • Maintain efficient filing and records management system.
  • Other duties as assigned.

Qualifications

  • Experience related to the duties listed above, normally acquired through a diploma in Recreation, Event Management, Business Administration or closely related field\
  • 12 years customer service experience (in person, over the phone, and electronic communication)
  • Two years' experience with booking and registration software.
  • Experience using Perfect Mind software an asset
  • Excellent customer service skills with the ability to resolve customer inquiries in an effective manner.
  • Ability to work independently with mínimal supervision, while being an effective member of a team
  • Ability to work collaboratively with community groups, agencies and organizations.
  • Intermediate Microsoft Office skills (e.g. Word, Excel and Outlook) with the ability to manipulate data and create complex spreadsheets.
  • Strong organizational skills with the ability to manage multiple timelines and assignments in order to meet deadlines in a very demanding customer service focused environment.
  • Excellent communication skills (both oral and written) with the ability to communicate with all levels of staff, stakeholders and the general public.
  • Ability to analyze problems, identify alternatives and make recommendations in order to implement procedures and policies.
  • Ability to maintain strict confidentiality and unquestionable integrity.
  • Knowledge of the Occupational Health and Safety Act

Rate
$21.90/hour


How to Apply
The City of Guelph is an equal opportunity employer that values diversity in the workplace.

We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

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