Assistant Manager, St Clair St - Chatham - PartSource

    PartSource
    PartSource Chatham

    20 hours ago

    Description

    Leadership


    What you'll do

    • Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
    • Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand.
    • Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
    • Develop and lead recruiting and hiring strategy for store, maintain a complete team.

    Operations

    • Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards.
    • Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
    • Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
    • Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.
    • Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles.
    • Executes and or delegates delivery of planograms, and merchandising directives.
    • Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies.

    Customer Service

    • An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
    • Supports the commercial sales team by providing customer service support.
    • Ensures and leads execution of the customer experience, and provides resolution for all customer concerns.

    Training

    • Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support.
    • Create development plans and conduct annual appraisals for management team; to improve any performance gaps.
    • Complete and hold team accountable to complete required training within timeframes.
    • Able to work retail hours including scheduled evenings, weekends and holidays.

    Who You Are



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