Senior Specialist, Student Experience - Ottawa, Canada - University of Ottawa

Description

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Student and Campus Support

# of Open Positions:

1

Faculty/Service - Department:

Undergraduate Studies, Faculty of Science

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

April 25, 2024

Closing Date:

May 06, 2024

Note : Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 11

Salary Range:

$85, $107,550.00About the Faculty of Science:

Welcome to the Faculty of Science, a great place to learn, to explore, to question, to discover — opening your mind and pushing boundaries. It's an exciting time to be part of a rewarding career in life sciences, natural sciences and mathematics. You will have access to world-class facilities, including our Science, Technology, Engineering and Mathematics (STEM) Complex, our extensive Biosciences Complex and our cutting-edge Advanced Research Complex, that are the envy of many universities. We have strong links with a multitude of government and private research centres, providing countless opportunities and experiences.

We have become a true centre of excellence, earning recognition across Canada and abroad for our prowess in teaching and in our laboratories, where our researchers are addressing some of the most important and relevant scientific questions of our time. Our past is a testimonial to our passion, so will be our future. Will you be part of it?

Position Purpose
Reporting to the Manager, Undergraduate Studies Administration, the incumbent is responsible for developing programs and services at the faculty level related to maintaining high student satisfaction and favoring student retention. Plans benchmarking activities for evaluating the student experience, and integrates findings into improvements to program and service offerings. Provides integrated leadership for the planning, coordination and monitoring of the Mentoring Centre and of the broader student experience office.

In this role, your responsibilities will include:

Academic Success: Oversees the analysis of academic performance and determines appropriate action to take in accordance with academic regulations. Oversees all activity related to screening the files of at-risk students, and leads the deployment of academic success support services at the faculty level, with the objective of increasing retention levels. Leads the academic success efforts in providing holistic advice to students requiring specific referrals to the Mentoring Centre, and to other expert services outside of the faculty through ongoing collaboration. Reaches out to students based on identified risk factors, in collaboration with the Registrar's Office, with the objective of setting a path for improved performance. Ensures effective and ongoing information-sharing among the team in order to provide accurate and appealing information to students.

Student Outreach Programs and Services: Develops strategies and tools in order to facilitate successful integration into university life and ensure a positive student experience. Oversees the Student Mentoring Centre, and promotes program and service offerings at the faculty level to increase awareness and engagement among students, professors, and other members at the faculty level. Develops and promotes learning resources with the objective of meeting students' need for academic success and an overall positive experience.

Evaluation and Analysis: Develops metrics, and establishes a plan for gathering meaningful information around the impact of programs and services on retention rates. Shares information regarding demonstrated results with upper management. Integrates feedback into adjustments to ensure ongoing improvements. Acts as subject matter expert on methods of monitoring academic success, and on success factors regarding retention in order to sensitize the faculty community about challenges related to student experience. Researches industry trends and develops innovative solutions toward a positive student experience and a high rate of retention.

Human Resources Management: Oversees the activities of the Academic Development and Student Retention Specialists and of the Mentoring Centre Coordinator. Ensures an equitable division of workload, and promotes teamwork through expertise-sharing. Establishes individual and team objectives and actively manages performance. Ensures continuous learning through individual and group learning opportunities. Plans resource requirements towards meeting objectives, and identifies new work methods and tools to improve operational efficiencies of the sector.

What you will bring:

Bachelor's degree in a related discipline or an equivalent combination of education and experience.

Three (3) years of demonstrated experience in a similar role.

Knowledge of quantitative and qualitative methods would be an asset.

Knowledge of postsecondary programs and academic regulations.

Experience in pedagogical methodology.

Experience in working with academic files, such as academic performance.

Experience in interpreting and applying rules and regulations, ideally in an academic environment.

Experience in project planning and coordination.

Experience in supervision and performance management.

Strong interpersonal and communication skills.

Knowledge of computer systems and software including spreadsheets, databases, Internet and e-mail.

Bilingualism – French and English (spoken and written).

#LI-Onsite

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.