Technical Support Training Design
1 week ago

Job summary
We're looking for an experienced Technical Support Trainer / Training Consultant to lead the design, delivery and early stage measurement of onboarding and capability uplift for our Technical Support teams. Working UK/EU hours, this is a hands-on delivery role, working closely with Customer Services leadership, QA and local Technical Support managers.Responsibilities
- Design modular, role-based onboarding paths for Technical Support Engineers (including outsourced roles)
- Translate existing process maps, SOPs and technical documentation into practical, teachable training content
- Build and deliver product, process and customer experience training,
balancing technical depth with real-world support scenarios
Job description
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