Group Reservations Coordinator - Toronto, Canada - FAIRMONT

FAIRMONT

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Note:
Must already be legally entitled to work in Canada to be considered for the position

Job Description:

Client contact for groups initiated through Sales and Event Services
Ensure the accuracy of reservationrelated details for all groups
Oversee the flow of reservations for assigned groups in a timely manner
Monitor and maintain blocks in Property Manager, CRS, Opera Sales and Catering and Passkey at all times
Create Passkey events and links, process rooming lists through Passkey
Communicate details pertaining to groups for GRC through CRS Notes
Liaise with Credit department for final reports including earned comps, deposits, commissions and credits for groups
Attend preconference meetings, resume review meetings, group review meetings and departmental meetings as well as client related meetings as required
Participate as an effective team member of the Reservations team
Other duties as assigned

Qualifications:

Previous customer related experience required
Previous Opera reservations experience preferred
Strong typing skills 40 WPM
Excellent communications, problem solving and interpersonal skills
Detail oriented, and extremely accurate in data entry skills
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of team
Ability to work independently with mínimal supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Complimentary hot or cold shift meals
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility & Sustainability activities, like Planet 2
Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)
Complimentary dry cleaning of business attire
Paid time off including vacation, sick and statutory holidays