Customer Service Representative - North York, Canada - Shinhan Bank Canada

Shinhan Bank Canada

Verified Company

North York, Canada

20 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Shinhan Bank Canada is a Federally Regulated Financial Institution which is wholly-owned subsidiary of Shinhan Bank Korea. Our doors opened in March 2009 and since that day we have been privileged to serve our communities. We have continued to grow our presence, with branches in North York, Mississauga, Thornhill and Coquitlam in British Columbia.

Our ultimate goal is to help clients prosper through our expertise, create an environment where our people thrive and unlock their full career potential and enrich our communities.

Duties and Responsibilities:

Proactively promote Shinhan Bank Canada's products and services by listening to and identifying the needs of customers
Resolve customer problems and concerns promptly, escalating issues as required
Provide excellent service to customers to meet their day to day banking needs
Complete financial transactions; deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit

Qualifications:

1+ years of experience in customer services/financial services
Bachelor's Degree in a related field, or equivalent combination of education and related experience is preferred
Skilled in assessing new and existing customer's needs, providing quality advice and recommendations
Strong interpersonal skills, ability to build quality, longterm relationships with clients
Strong communication skills (verbal and written)
Advanced word processing and computer skills (Word, Excel, Power Point etc.)
Strong attention to detail
Demonstrated skills to effectively organize and prioritize high volume of work
Strong teamwork orientation
Ability to communicate both in English and Korean