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IT Help Desk Support - Langley, Canada - Scamp Transport

Scamp Transport

Verified Company

Langley, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

Provide technical support and troubleshooting for computer hardware, software, and networking issues.
Install, configure, and maintain computer systems and peripherals.
Set up and troubleshoot network connections, including firewalls and VPNs.
Respond to user inquiries and provide timely resolution to ITrelated problems.
Collaborate with team members to resolve complex technical issues.
Document and maintain IT support procedures and knowledge base.
Assist with the management of IT assets and inventory.
Monitor and maintain system security, including antivirus software updates.
Collaborate with crossfunctional teams to implement IT projects.

Qualifications:

Proven experience in desktop support or IT support role.
Strong knowledge of computer hardware, software, networking, and operating systems (Windows).
Familiarity with help desk ticketing systems (e.g., Jira) and remote support tools.
Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to nontechnical users.
Ability to work independently as well as collaboratively in a team environment.
Strong problemsolving skills with the ability to analyze and resolve technical issues.
Detailoriented with strong organizational skills.

Note:
Additional qualifications may be required based on specific job requirements.

This is a great opportunity for individuals who are passionate about IT support and enjoy providing technical assistance to end-users.

Join our team and contribute to the smooth operation of our organization's IT infrastructure.

Benefits: