Machine Technician - Mississauga, Canada - Canadian Bank Note Company, Limited

Canadian Bank Note Company, Limited

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Deadline for Submissions:
Monday, July 31

Position Summary

As a Machine Technician in our ID Customer Support group, you will be responsible for providing on-site technical support for hardware, software and basic networking issues at our customer locations.

In this role you will also provide support for highly specialized passport personalization systems. We are currently looking to staff one (1) domestic position and one (1) international position.

What We Can Offer You
- **Compensation**: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
Bestinclass health, medical and life insurance benefits;
Access to virtual and telehealth services and apps; and
Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.

- **Career**: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
- **Culture**: Personal character is the foundation of our culture. CBN's 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

Receive customer support calls and clarify and document any reported issues;
Provide onsite 1st level support for hardware (workstations, printers, laminators, etc.), software, and basic networking issues, and ensure that they are resolved in accordance with established service level agreements, escalating to appropriate CBN technical resources as required;
Perform adhoc repairs and scheduled preventative maintenance activities on all CBN components of the system, including specialized, high speed printing equipment (which will require overseas training);
Travel independently to multiple customer sites to perform troubleshooting, repair and maintenance activities;
Create and maintain detailed documentation of all issues and steps taken to resolve them; and
Various other duties and responsibilities.

Qualifications

Knowledge and Experience_
College diploma in electrical or mechanical engineering
2+ years of experience providing clientfacing technical support
Skills and Abilities_
Proficiency in MS 365 (Outlook, Word, Excel, Teams, SharePoint)
Excellent problemsolving skills
Excellent interpersonal skills
Excellent communications skills (verbal and written)
Customer centric mindset
Fluency in French and/or Spanish is an asset

Mandatory Requirements

Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
Current possession of a valid passport (international training required)
Domestic position ability to travel between customer sites within Ontario
International position ability to internationally up to 48 weeks/year

**About Us