Relationship Manager - Canada - Senpilot

Description

We're looking for a full time Relationship Manager to own the customer experience. As a startup, this roles has a broad span and ranges from onboarding to customer support tickets. At Senpilot, we aim to deliver so much value to our customers that they can't believe their experience.

• Own the customer experience
• Develop and implement strategies to enhance the overall client support experience
• Ensure timely and accurate resolution of client inquiries, concerns, and escalations
• Establish and maintain key performance metrics to monitor team performance and identify areas for improvement
• Collaborate with other departments, such as sales, product development, and operations, to address client needs and issues
• Serve as the primary point of contact for high-profile or escalated client accounts
• Analyze client feedback and data to identify trends and opportunities for service improvement
• We are a remote WFH company
• Flexible hours - we only hire A-players who are responsible and manage their own calendars (no strict 9-5 here)
• Health and Dental benefits
• Team off-sites with a strong culture of work hard play hard