Customer Support Representative - Concord, Canada - Memofix

Memofix

Verified Company

Concord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a Customer Support Representative (CSR) employee you will be responsible for daily customer service management.

Your duties will include, but are not limited, to the following:

Communicate with customers on repair time frames, status updates, and information requests.
Collaborate with technical & logistics teams on repair commitments, and the meeting service level Agreements.
Liaison repair and fulfillment information between customers, vendors & partners to appropriate team members.
Maintain accurate daily data entry of repair information into both partners and vendors shop floor system data bases.
Participate in conference calls and meetings, documenting and sharing meeting minutes.
Uphold confidentiality agreements and ensure all repair and fulfillment documentation is protected and filed according to policies and procedures.
Participate and adhere to behaviors taught in material management, ESD and quality management.
Perform research as required for new vendors, service parts, or product information
Continued development on the competency skillset expectations outlined for the position.

REQUIRED SKILLS:

High School Diploma required
General CSR experience an asset
Self motivated and able to work independently and within a team
Demonstrated ability to follow written instructions and follow a process, from start to finish, accurately and error free
Ability to perform light maintenance duties
Good written and verbal communication skills
PC computer skills, word documents and spreadsheet knowledge