Canada Lead, Cg Social Care - Quebec City, Canada - Intuit

Intuit

Verified Company

Quebec City, Canada

16 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Come join the North America Social Care team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment.

As a Seasonal Social Care Specialist, you will be responsible for supporting our brand presence and voice on social media (Facebook, Twitter, Instagram, and TikTok) and digital platforms, including mobile app reviews, such as Google Play and Apple iOS.

Social Care Specialists are courageous, have a social mindset, and thrive in fast evolving environments.

What you'll bring:

Customer service experience
Exceptional written and verbal communication skills, including spelling, grammar, and English composition
Meticulous attention to detail and great reading comprehension
Proven ability to articulate written responses precisely and accurately
Strong problem solving, investigative, and critical thinking skills
Typing proficiency and solid grasp of technological, computerbased practices and software, such as operating systems and internet browsers
Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
Ability to adapt quickly to everchanging situations and proactively develop solutions
Established work ethic and capable of taking personal accountability for accuracy and highquality outputs
Working knowledge and understanding of social media platforms and etiquette
Understanding of community principles and how to engage with a broad user base
Experience interacting with influential users on social media and online communities
Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
Familiar with the nuances of online interactions
Capable of demonstrating integrity to core team values with mínimal supervision
Taxrelated expertise preferred but not required

How you will lead:

Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms
Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
Use exceptional soft skills to acknowledge and empathize with customers during every interaction
Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
Compile data and work crossfunctionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
Collaborate effectively with internal and external partners to bring ideas to market controversial topics
Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
Identify key opportunities and provide feedback to continuously improve processes and workflows
Manage the overall quality of all the social and digital channels
Consistently meet defined quality and productivity goals and metrics
Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
Be a team player within a high performing team and maintain an advanced level of engagement with a focus on customer success